Privacy Policy
Effective Date: 23 October 2025
This Privacy Policy describes how Cold Brew Agency ("we," "us," or "our") collects, uses, processes, and shares personal information when you visit our website, engage with us for our services, or otherwise interact with us.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on the website, or otherwise when you contact us.
A. Information You Provide to Us
The personal information that we collect depends on the context of your interactions with us and the website, but generally includes:
Contact Data: Name, email address, phone number, mailing address, and job title/company name.
Communication Data: The content of your communications with us (e.g., emails, form submissions, chat messages).
Billing Data: If you become a client, we collect payment information such as billing address and payment method details.
B. Information Collected Automatically
When you visit, use, or navigate our website, we may automatically collect certain information, which may include:
Log and Usage Data: IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, and information about how you use our website (e.g., pages viewed, time spent, links clicked).
Cookie Data: Information collected by cookies and similar tracking technologies (see Section 4, "Cookies and Tracking Technologies").C. Information from Third-Party Sources
We may receive information about you from third-party sources, such as:
Our Clients: Personal data provided by our clients for the purpose of executing marketing campaigns or other services we provide on their behalf. In these cases, we act as a processor of that data, and the client's privacy policy will govern how that data is collected and used.
Public Databases and Marketing Partners: Information to help us verify or update information and for marketing purposes.
2. How We Use Your InformationWe use the information we collect for various business purposes, including:
To Provide Services: To deliver and manage the creative, marketing, and consulting services you have contracted with us for.
To Respond to Inquiries: To respond to your comments, questions, and requests for information.
To Send Marketing and Promotional Communications: To send you marketing, advertising, and promotional updates about our services, newsletters, and other information that may be of interest to you, in accordance with your communication preferences.
To Improve Our Website and Services: To analyze usage trends to improve our website, products, services, and marketing efforts.
To Process Transactions: To process payments and manage our contract with you.
To Maintain Security: For security purposes, such as to monitor for and prevent fraudulent activity.
To Comply with Legal Obligations: To comply with applicable laws, legal requests, and legal processes.
3. Sharing Your Personal InformationWe only share your personal information in the following situations:
With Your Consent: We may disclose your personal information for any purpose with your consent.
With Our Service Providers: We may share your data with third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, and marketing assistance.
With Our Clients (As a Processor): In the course of providing marketing and agency services, we may process personal data on behalf of our clients. In these situations, the client is the controller of the data, and we act under their instructions.
For Legal Reasons: If we believe disclosure is necessary to comply with a law, regulation, or legal process, such as a court order or subpoena.
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.
5. Data SecurityWe implement reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
6. Your Privacy Rights
Depending on your jurisdiction (e.g., GDPR, CCPA), you may have the right to:
Request Access: Request access to the personal information we hold about you.
Request Correction: Request the correction of inaccurate personal information we hold about you.
Request Deletion (Right to be Forgotten): Request that we delete your personal information.
Object to Processing: Object to the processing of your personal information.
Withdraw Consent: Withdraw your consent where we are relying on it to process your personal information.
Opt-out of Marketing: Unsubscribe from our marketing email list at any time by clicking on the "unsubscribe" link in the emails we send.To exercise any of these rights, please contact us using the details provided in Section 8. We will respond to your request in accordance with applicable law.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
8. How to Contact Us
If you have questions or comments about this policy, you may contact us at: info@coldbrewagency.co